Terms & Conditions

TERMS AND CONDITIONS - BACK TO EMPATHY

DEFINITIONS

Back to Empathy: Individual company owned by Elena Bernasconi Tabellini, inclusive of all individuals working for Back to Empathy (e.g., an assistant). For clarity, Back to Empathy is referred to as 'we', 'our', and 'us'.

Client: The individual or organization (e.g., an employer) assigning tasks to Back to Empathy. For clarity, the client is addressed as 'you' and 'your'.

Participant: The individual participating in a session, practice group, workshop, course, program, etc., who did not initiate the assignment themselves (e.g., an employee).

Session: All services scheduled by appointment, such as coaching, 1:1 counseling, private empathy sessions, group (live) sessions or mediations.

Workshop/Course: All services for individuals and/or multiple participants including workshops/courses/programs/practice groups, taking several days or less.

1. APPLICATION

These general terms and conditions apply to all agreements between Back to Empathy and the Client and/or Participant.

2. NATURE OF THE SERVICE

All our services are commitments to effort. Our service aims to enhance empathy, connection, compassion, and insight. We cannot guarantee finding specific strategies to fullfil your needs.

3. INFORMATION PROVIDING

You must provide us with all information necessary for the proper execution of the assignment, such as medication use, previous (psychological) treatments, and/or diagnoses.

4. LIABILITY

We assume that you are capable of self-care. In cases of serious psychological issues, we advise consulting a doctor or psychologist. You are responsible for your choices and behavior, both during and after our service.

We are not liable for direct or indirect damage, emotional harm, or consequences resulting from your decisions.

Damage caused to property or possessions of ours, third parties providing locations, services or materials, or other participants may be recoverable from you.

5. PRIVACY & CONFIDENTIAL INFORMATION

During sessions: All discussions during sessions are treated confidentially.

During group activities: Confidentiality must be maintained when participating in group activities.

Dealing with confidential information: Confidential information is never shared with third parties unless explicit permission is given.

6. PAYMENT

Payment is due before a session, workshop, or course to secure your place.

Payment methods: Credit card or Paypal. Invoices are automatically generated.

Delayed payments: Costs of collection will be charged to the client for delayed payments.

7, CANCELLATION POLICY

By registering for a session, workshop/course, you agree to abide by the above-stated cancellation policy.

8. COPYRIGHT

The copyright for all materials belongs to the author, Back to Empathy, Elena Bernasconi-Tabellini. Ownership of course materials rests with Back to Empathy.

9. COMPLAINTS

If you're dissatisfied with any of our services, please report it within 14 days via email to info@backtoempathy.com.

The owner and founder of Back to Empathy, will respond within 14 days. Utilizing Nonviolent Communication, we'll identify the needs and work towards a solution.

If a resolution cannot be reached, an impartial third party, a Nonviolent Communication Mediator, will be invited to arbitrate the conflict with a binding decision

Complaints will be fully addressed within 30 days and handled confidentially.