Terms & Conditions

Terms & Conditions – Back To Empathy

Last updated: August 4, 2025

Welcome to Back To Empathy. These Terms & Conditions govern your use of our website www.backtoempathy.com and participation in any of our programs, courses, coaching, or other services (collectively, the "Services"). By using this website or purchasing any Services, you agree to these Terms & Conditions.

1. Ownership & Use of Content

All content on this website, including but not limited to texts, scripts, course materials, videos, downloads, and tools, is the intellectual property of Elena Bernasconi-Tabellini and Back To Empathy unless otherwise stated. You may not share, copy, distribute, modify, or reproduce any materials without prior written permission.

You may use the materials solely for your personal, non-commercial use within the scope of the course or service you purchased.

2. Services Access

Access to digital courses, coaching sessions, and downloadable resources is limited to the individual who purchased the program. Group access, sharing, or transferring login details is not permitted.

Live group coaching sessions may be recorded and made available to other enrolled participants. These recordings are meant to support learning and allow those who miss live sessions to stay updated with the group’s progress. If you prefer not to be recorded, you may participate via chat or keep your audio/video off.

3. Use of Recordings and Testimonials

Group coaching recordings will never be used for marketing purposes without your prior written consent. If you share a testimonial (written, audio, or video), you grant permission to use it for promotional or educational purposes unless otherwise agreed.

4. Services Disclaimer

Back To Empathy offers educational and coaching-based Services. These are not a substitute for psychotherapy, mental health treatment, or medical advice. If you require such services, please consult a qualified professional.

Our programs provide practical tools to increase connection, calm, and empathic leadership in parenting and professional life, but do not diagnose or treat any condition.

5. Your Responsibility & Assumption of Risk

By enrolling in any course, attending coaching, or using this website or our Services, you acknowledge and accept full responsibility for how you apply the information provided. You agree to use your judgment and understand that results are not guaranteed.

You accept all risks associated with your participation and release Back To Empathy from any liability arising from your actions or interpretations.

Damage to property: In the case of in-person events, participants may be held responsible for any damage caused to venues, third-party equipment, or shared materials due to negligence or inappropriate behavior.

6. Refund & Cancellation Policy

We truly care about your satisfaction. If something didn’t meet your expectations, we encourage you to write to us at elena@backtoempathy.com and share your concerns. We’ll always try to find a fair and human solution.

Due to the nature of digital content and group programs with limited seats, refunds are not automatically guaranteed and are considered on a case-by-case basis. Specific cancellation policies apply depending on the type of service:

• Flagship Programs (e.g., The Stress-Free and Shame-Free Parenting Program™): A 30-day money-back guarantee applies, provided you meet the minimum engagement criteria outlined at the time of purchase.

• Workshops, Group Courses, and Retreats: Each of these services may have different cancellation and refund policies, which are clearly communicated during the booking or registration process. Please refer to the specific event or course description for applicable terms.

• Individual Coaching Sessions: Please notify us at least 24 hours in advance to avoid a full charge.

• Empathic Coaching in Nature: This service is provided locally and follows its own cancellation and rescheduling policy, which is outlined at the time of booking. Please contact us directly if you have any doubts.

Cancellation by Organizer: We reserve the right to cancel or reschedule a coaching session, course, or event due to unforeseen circumstances or insufficient participant numbers. In such cases, participants will be notified promptly and offered either a full refund or the option to transfer their booking to a future date.

Refunds, when applicable, will be processed within 7 days using the original payment method. In exceptional cases (e.g., documented emergencies), we may waive cancellation fees. These terms may be updated at our discretion.

7. Payments & Installments

Payments for courses, coaching, or digital products must be completed via our secure payment platforms. If you select an installment plan, you are responsible for completing all scheduled payments unless otherwise agreed.

Failure to complete payments may result in revoked access to the program. In case of payment issues, we invite you to contact us so we can find a respectful solution together.

8. Sharing & Fair Use

You may not share, resell, or redistribute any content or Services purchased from Back To Empathy. You may link to our publicly available pages for personal or professional purposes, as long as you give clear credit and do not present the content as your own.

For commercial collaborations, written permission is required.

9. Indemnification & Limitation of Liability

You agree to indemnify and hold harmless Back To Empathy, Elena Bernasconi, and any affiliates from any claims, damages, or losses arising out of your use of this website or Services.

We do not make any guarantees regarding outcomes, and our liability is limited to the fees paid by you for the Services.

10. Errors & Omissions

We make every effort to provide up-to-date, accurate information across our website and Services.. However, we are not responsible for unintentional errors or omissions. You are encouraged to use your judgment and consult other sources when appropriate.

11. Collaborators

Unless otherwise specified, all services are provided by Elena Bernasconi or qualified internal and external collaborators acting on behalf of Back To Empathy. While we make every effort to work with collaborators who share our values and professionalism, we are not liable for errors, omissions, or actions of collaborators acting in their own capacity or outside the agreed scope of delivery.

12. Termination

We reserve the right to terminate your access to a program or service without refund in cases of inappropriate behavior, abuse, or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of Switzerland, without regard to conflict of law principles. In case of a dispute, we encourage friendly resolution. If not possible, jurisdiction lies with the courts of the canton of Ticino, Switzerland.

14. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, represent the full agreement between you and Back To Empathy. Any changes or exceptions must be made in writing and agreed by both parties.

Back To Empathy reserves the right to modify these Terms & Conditions at any time. Any updates will be posted on this page with a revised "Last updated" date. Continued use of the website or services after such changes implies acceptance of the revised terms.

Contact
Elena Bernasconi-Tabellini – Back To Empathy

Via Ruggì 3, 6963 Pregassona-Lugano, Switzerland
Email: elena@backtoempathy.com
Website: www.backtoempathy.com